Cookie policy

Last updated: 30th April 2019

Connect Live (UK) Ltd (“us”, “we”, or “our”) uses cookies on connect.live (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Connect Live (UK) Ltd uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies?

You can learn more about cookies and the following third-party websites:

 

GDPR

  • Connect Live is committed to data protection and data privacy. With the General Data Protection Regulation (GDPR) becoming enforceable on the 25th May 2018, we have undertaken a GDPR readiness programme to review our entire company, the way we handle data and the way in which we use it to provide our services.

Our GDPR readiness programme is looking at the following areas:

  • Staff training and awareness – how GDPR, the Data Protection Bill and the ePrivacy Regulation will impact clients, employees and the supply chain

  • Supplier management – ensuring all appropriate security, organisational controls and governance processes meet the demands of our clients and of Citation as it continues to grow

  • Development – ensuring we maintain our commitment to best practice and developing systems which meet recognised security standards and making sure we meet our commitment to privacy by design

  • Individuals rights – refining our approach to handling requests for data, or the handling of data, to meet the new demands of GDPR (including the right of subject access, cease processing requests and erasure of personal data)

  • Data mapping – a full review of all processes and systems to truly understand the customer experience, the data we hold and the way in which it is used • Data retention – confirming data retention periods meet contractual, legal and organisations requirements. • Privacy notices – reviewing all notices to inform clients and employees of the way we handle their data

  • HR support – preparing our HR services to incorporate important aspects of GDPR for our clients

Connect Live has a designated Data Protection Officer who oversees our information governance practices and coordinates the companies efforts to ensure we continue to manage personal data in the way our clients expect. We are fully committed to the principles of data protection and to safeguarding our data and that of our clients – as such we pledge that we shall be fully prepared for GDPR and that we will exceed our clients’ expectations before GDPR is enforced.